Privacy Policy

1. Important Information & Who We Are

We are Studio Ray Limited, registered in England and Wales with Registered Number 16134466. Studio Ray is committed to protecting and respecting your privacy. This Privacy Policy explains how and why, we collect, use, and protect your personal information when you interact with us, whether through our website (www.studioray.co.uk), email communication, or other services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, postal address.

  • Business Details: Company name, job title, and business contact information.

  • Communication Data: Information contained in emails, messages, or inquiries.

  • Website Usage Data: IP address, browser type, pages visited, and other analytics data via cookies.

  • Project Details: Information related to design projects, including preferences, budgets, and property details.

Please note, this list is not exhaustive and in specific instances, we may collect additional data for the purposes set out in this notice. Some personal data is collected directly, for example when you set up an online account on our website or send an email to our client support team. Other personal data is collected indirectly, for example when you browse our websites or undertake online purchases. Our websites are not intended for use by anyone under the age of 16 and we do not knowingly collect data relating to children.

2. How We Use Your Information

We collect and use your personal data for the following purposes:

  • To respond to your inquiries and provide requested services.

  • To manage ongoing client relationships and projects.

  • To send you updates, marketing materials, or invitations, where consent is provided.

  • To analyse website performance and improve our services.

  • To comply with legal obligations and safeguard our business operations.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual Obligations: To perform a contract or take steps prior to entering into one.

  • Legitimate Interests: To improve services, manage client relationships, and safeguard our business.

  • Consent: For marketing communications or processing sensitive data where consent has been given.

  • Legal Compliance: To comply with applicable laws and regulations.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who assist in providing our services (e.g., web hosting, payment processing, or subcontractors).

  • Legal and Regulatory Authorities: Where required by law or to protect our rights.

  • Business Partners: With your consent, for joint projects or collaborations.

Studio Ray will never sell your data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or disclosure. Despite our efforts, no system can guarantee complete security.

6. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations. Once no longer needed, data is securely deleted.

7. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Restriction: Limit the processing of your data.

  • Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at contact@studioray.co.uk

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect analytics data. You can manage cookie preferences through your browser settings. For detailed information, please review our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Please review it periodically to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Studio Ray
Email: contact@studioray.co.uk
Website: www.studioray.co.uk

Studio Ray is committed to safeguarding your privacy and ensuring transparency in how we handle your personal data.

Updated: 08.01.25